Return Policy

Return Policy

At Exquisite House, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.

Returns: You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges: If you need to exchange an item for a different one, please contact us at loganmin624@gmail.com or call us at +84 943 535 258. Our customer service team will assist you in processing the exchange and provide further instructions.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund as quickly as possible.

Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at loganmin624@gmail.com or call us at +84 943 535 258. Our dedicated customer service team is here to assist you.

Thank you for shopping at Exquisite House. We appreciate your business and look forward to serving you again in the future.